panoramacove Order & Shipping Policy

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At panoramacove, every order is handled with the attention it deserves, from the moment it is packed to the moment it reaches your door. This policy explains how we process, ship, and track your grocery and kitchen essentials so you know exactly what to expect at every stage.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed to the carrier within 1–2 business days, counting Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day are generally processed that same day. Orders received after 2:00 PM EST, or on a weekend, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using dedicated cold-chain insulation and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery window is calculated and shown at checkout before you submit your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all domestic orders within United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling more than $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates start once your order leaves our facility. Slight delays can occur during major holiday periods or when severe weather affects carrier networks.

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International Shipping

panoramacove ships internationally to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs handling charges when they arrive in the destination country. These amounts are set by your local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

After your order is dispatched, we send an automated confirmation email with courier details and a direct link to track your shipment.

If your tracking number has not arrived, or no tracking updates appear within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after an order is placed.

• To change your shipping address or adjust your order, contact us within 1 hour of placing it at support@panoramacove.lat.
• We will make every reasonable effort to honor change requests, but once a package has been transferred to the shipping carrier, the delivery address can no longer be altered.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in proper condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, contact us within 48 hours of delivery and include photos; we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or order status, our team is here to help:

• Official Business Name: panoramacove
• Customer Support Email: support@panoramacove.lat
• Customer Support Phone: 12084061803
• Physical Business Address: 205 FILMORE AVE, POCATELLO, ID 83201, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST